Returns & Refunds policy

Last Updated: January 2026

At Dogs Are Better, every item is made to order just for you. Because we don’t maintain a warehouse of pre-printed stock, we cannot accept returns or exchanges for "change of mind" or incorrect size selection. Please double-check our size charts before placing your order.

Defects and Damaged Items We want you and your pup to be 100% happy with your gear. If your item arrives with a manufacturing defect, print error, or was damaged during transit, we’ve got your back.

• 14-Day Reporting Window: You must notify us of any defects or damages within 14 days of receiving your product.

• How to Report: Send an email to Bark@dogsarebetterco.com with your order number and clear photos of the issue.

Conditions for Returns To be eligible for a return/refund due to a defect:

• The claim must be made within 14 days of delivery.

• The item must be unworn and unwashed (we can tell if it’s been through the laundry or covered in dog hair!).

• The item must be in its original packaging.

Non-Returnable Items As noted in our store guidelines, the following cannot be returned:

• Items ordered in the wrong size (please refer to our size guides!).

• Items with "buyer's remorse" (deciding you’d prefer a different color after it's been printed).

• Goods made to your specific custom specifications.

Refunds Once we verify the defect, we will either send you a replacement at no cost or issue a refund to your original payment method. Refunds are processed within 10 business days of the claim approval.

Returning Goods If we request that the defective item be returned to us, you should send it to: Dogs Are Better, 1048 B Sagamore Pkwy W #77, West Lafayette, IN 47906

We recommend using a trackable mail service, as we cannot be responsible for items lost in return transit.

Contact Us Questions? Bark at us at Bark@dogsarebetterco.com.